Professional Technical Support
Get expert help with HartApps services. Submit support tickets for technical issues, billing questions, account assistance, and general inquiries. Professional support for Virginia businesses.
Support Categories
Choose the category that best describes assistance needed. Each support ticket receives a unique ticket number for tracking.
Technical Support
Website issues, performance problems, security concerns, and technical troubleshooting
Common Issues:
- Website not loading
- Performance issues
- Security alerts
- Technical errors
- Feature not working
Billing & Payments
Invoice questions, payment processing, subscription management, and pricing inquiries
Common Issues:
- Payment not processed
- Invoice questions
- Subscription changes
- Refund requests
- Pricing clarification
Account Management
Login issues, password resets, account updates, and access permissions
Common Issues:
- Cannot login
- Password reset
- Account updates
- Access permissions
- Profile changes
General Inquiry
Questions about services, consultations, project planning, and general information
Common Issues:
- Service questions
- Project consultation
- General information
- Partnership inquiries
- Business advice
Submit Support Ticket
Fill out the form below and receive a unique ticket number for tracking. Professional support typically responds within 24 hours.
Ticket Format: TICKET-YYYYMMDD-XXXX (Example: TICKET-20251223-0001)
Frequently Asked Support Questions
How long does it take to get a response?
Standard support tickets receive responses within 24 hours. High-priority and urgent issues are addressed immediately.
Can I call for immediate support?
Yes, call (800) 881-0016 for direct phone support. Business hours are Monday-Friday 9AM-6PM EST.
How do I track my support ticket?
Each ticket receives a unique number (TICKET-YYYYMMDD-XXXX). Use this number to reference your issue in follow-up communications.
What information should I include?
Please provide detailed descriptions, error messages, steps to reproduce issues, and any relevant project information for faster resolution.
Do you offer emergency support?
Yes, emergency website-down situations receive immediate attention. Mark your ticket as "Urgent" priority.
How do I update my account information?
Use the Account Management category for login issues, password resets, and profile updates.
Additional Support Options
Phone Support
(800) 881-0016
Mon-Fri 9AM-6PM EST
Email Support
support@hartapps.com
For detailed technical issues
Documentation
Help Center & Guides
Self-service resources